Insurance Advocacy

When your claim hits a wall, we help you build a way through.

We turn declined insurance claims into structured evidence packs that compel insurers to act — built by advocates, not lawyers.

✔ Evidence✔ Structure✔ Fairness

Quick snapshot

  • Upload your policy, decline letter, and communications log
  • Your documents are analysed and key timelines + contradictions are mapped
  • We craft your escalation letter and supporting appendices
  • You escalate with clarity and confidence
*We provide advocacy and complaints support, not legal advice.
From decline to outcome

How Evidently turns stress into structure.

Start with a free Viability Check, then choose how far you want to go.

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1) Share your basic details

Tell us about your claim and verify your email address.

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2) Upload your documents

Upload your policy, decline letter, and any reports to get your free Viability Check.

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3) Get your Viability report

See where your claim stands and what can be done next — completely free.

After your free Viability Check, you can choose to proceed with a full Review or comprehensive Full Service Advocacy — only if you need it.

Why choose Evidently?

Transparent pricing. No hourly billing, no surprises.

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Transparent pricing

No hourly billing, no surprises.

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Data-driven approach

Our proprietary analysis surfaces what insurers tend to miss.

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Choice, your terms

DIY or full-service — you decide your level of involvement.

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Consumer-first

We advocate for fairness, not legal complexity.

Evidently provides insurance advocacy and dispute support — not legal advice. All submissions are made using your rights under the Privacy Act 2020 and the Fair Insurance Code.

Start free, upgrade when ready

Clear options. No hourly rates. No hidden costs.

Evidently Review

NZD $850 to $1,200 (ex GST)
  • Includes everything in the Free Viability Check, plus:
  • A detailed timeline and contradictions analysis
  • A draft response letter you can send yourself
  • Clear next steps and recommended strategy
  • This helps you escalate with confidence — insurance or Ombudsman — on your own terms.

Available after your Viability Check

Evidently Full Service Advocacy

NZD $2,000 (ex GST) + 15% success fee
  • Includes everything in the Review tier, plus:
  • We act on your behalf using a signed Letter of Authority
  • We handle insurer communications, follow-ups, and escalation
  • We draft and submit to Ombudsman if needed
  • You receive a full settlement summary and outcome report

Fee structure:

Base fee covers all preparation and case management

Success fee (15%) only applies to the uplift we secure (difference between insurer's last offer and final outcome)

Fee capped at NZD $25,000

All prices in NZD, excluding GST. Flat-fee transparency — no hourly rates.

Proof it works

From Decline to Fair Outcome.

Every result starts the same way — a fair, structured submission that insurers can’t ignore

  • $24,000 payout recovered after insurer claimed 'gradual damage.'
  • The pack highlighted contradictions in the insurer's own report — and the case was resolved within six weeks.

“Evidently gave me the structure and confidence to get a fair outcome.” — Homeowner, Auckland

Plain‑English answers

Frequently asked questions

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Is this legal advice?

No. We provide insurance advocacy and complaints support. Where a dispute requires legal representation or litigation, we'll refer you to a lawyer.

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Do you deal directly with insurers, or help me do it?

We guide and prepare the full pack so you stay in control. You decide when and how to submit.

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How long does it take to get results?

Most clients see insurer movement within 10–20 working days once the pack is delivered.

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What if my case doesn’t win?

If we assess your case as unwinnable, we stop early — no further fees.

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What if I don't have my insurer's comms log?

We'll draft a formal request (Annex G style) so you can obtain it. The comms log is essential for accuracy and speed.

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Do you work with property managers/brokers?

Yes. We provide structured packs and updates that make collaboration easy and transparent.